Returns & Refund Policy

ArtImprintCo wants every customer to be satisfied with their wall art purchase. If you are not completely happy, eligible physical items may be returned or exchanged within 30 days of delivery.

1. Return Conditions

To qualify for a return, items must meet all of the following requirements:

  • Be unused and in their original condition.

  • Include all original packaging, accessories, and hardware.

  • Be accompanied by proof of purchase, such as an order confirmation or receipt.

  • Not be customized beyond the standard options listed on the product page.

2. How to Start a Return

Before sending any item back, you must contact us at contact@artimprintco.shop to receive approval. Once your request is accepted, we will provide:

  • A prepaid return shipping label.

  • Detailed packing instructions.

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package.

Returns sent without prior authorization will not be processed.

3. Damaged or Incorrect Orders

Please contact us as soon as possible if you receive any of the following:

  • Damaged items, including the frame, print, or packaging.

  • Incorrect size, design, or color.

  • Missing components or mounting hardware.

We will review the issue and arrange a suitable solution.

4. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products, including those with added text or images.

  • Final sale or clearance items.

  • Products damaged after delivery due to misuse or improper handling.

5. Exchanges

To exchange an item, follow the return process for the original product and place a new order separately. Once your return is approved, any eligible credit can be applied toward your new purchase.

6. Refund Processing

After we receive and inspect your return, typically within 3–5 business days, we will notify you of the approval status. If approved, refunds are issued to the original payment method within 5–7 business days.

Please note that your bank or payment provider may require an additional 3–10 business days to complete the refund.

7. Contact Information

Email: contact@artimprintco.shop
Phone: +1 570 719 7377
Address: 35 Charleston St, Wellsboro, PA 16901, USA